P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Brussels with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
It takes approximately 30 minutes from Brussels city centre to Zaventem. Therefore, we recommend booking the pick-up from the hotel at least two hours before the flight. If you are flying from Charleroi Airport, it takes approximately 1 hour and we recommend booking the pick-up at least 2,5 hours before the flight departure time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
9.70 / 10
9.6733333333333
24,477 reviews
| 324,491 travellers
5 out of 24,477 reviews
10
06 / 06 / 2026
M
Manuel Berea
Spain
Servicio genial, el conductor, Hamid nos llamó un par de horas antes de la salida para concretar el servicio. Nos fue explicando los barrios de la ciudad y sus particularidades, desde luego recomiendo el uso de este tipo de traslados porque ha sido super confortable y seguro que repetiremos.
Translate this opinion into English.
Fantastic service! Our driver, Hamid, called us a couple of hours before departure to finalize the details. He explained the city's neighborhoods and their unique features. I definitely recommend using this type of transfer because it was incredibly comfortable, and we'll certainly use it again.
Opinion translated. Show original.
I travelled with friends
10
04 / 07 / 2026
M
M Victoria
Granada , Spain
Fabuloso. El conductor nos envió wassap traducido al español cuando llegó y nos indicó incluso con una foto del lugar en la salida donde nos estaba esperando. Ya estaba allí cuando aterrizó el avión. Muy amable incluso nos llevó unas maletas. Conducción hasta el hotel perfecta. Totalmente recomendable.
Translate this opinion into English.
Fabulous. The driver sent us a WhatsApp message translated into Spanish when he arrived and even sent us a photo of the spot at the exit where he was waiting for us. He was already there when the plane landed. Very kind; he even carried some of our luggage. The drive to the hotel was perfect. Highly recommended.
Opinion translated. Show original.
I travelled with my partner
10
04 / 06 / 2026
A
Anonymous
Donostia , Spain
Via wasapps se comunico con nosotros para indicarnos que si queríamos estaba antes esperando. Hoy festivo y había poco tráfico, pero hay que tener en cuenta que hay obras y mucha circulación entre semana.
Servicio muy recomendable, precio cerrado.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 24,477 reviews
06 / 06 / 2026
Spain
Servicio genial, el conductor, Hamid nos llamó un par de horas antes de la salida para concretar el servicio. Nos fue explicando los barrios de la ciudad y sus particularidades, desde luego recomiendo el uso de este tipo de traslados porque ha sido super confortable y seguro que repetiremos. Translate this opinion into English.
Fantastic service! Our driver, Hamid, called us a couple of hours before departure to finalize the details. He explained the city's neighborhoods and their unique features. I definitely recommend using this type of transfer because it was incredibly comfortable, and we'll certainly use it again. Opinion translated. Show original.
04 / 07 / 2026
Granada , Spain
Fabuloso. El conductor nos envió wassap traducido al español cuando llegó y nos indicó incluso con una foto del lugar en la salida donde nos estaba esperando. Ya estaba allí cuando aterrizó el avión. Muy amable incluso nos llevó unas maletas. Conducción hasta el hotel perfecta. Totalmente recomendable. Translate this opinion into English.
Fabulous. The driver sent us a WhatsApp message translated into Spanish when he arrived and even sent us a photo of the spot at the exit where he was waiting for us. He was already there when the plane landed. Very kind; he even carried some of our luggage. The drive to the hotel was perfect. Highly recommended. Opinion translated. Show original.
04 / 06 / 2026
Donostia , Spain
Via wasapps se comunico con nosotros para indicarnos que si queríamos estaba antes esperando. Hoy festivo y había poco tráfico, pero hay que tener en cuenta que hay obras y mucha circulación entre semana. Servicio muy recomendable, precio cerrado.
06 / 21 / 2026
Madrid , Spain
Igual que la ida , maravilloso, el conductor rebosaba simpatía y empatía Translate this opinion into English.
Just like the outbound trip, wonderful, the driver was overflowing with friendliness and empathy Opinion translated. Show original.
06 / 19 / 2026
Spain
Muy bien. Buena comunicación y muy buen traslado del conductor Translate this opinion into English.
Very good. Good communication and excellent driver service. Opinion translated. Show original.